FREQUENTLY ASKED QUESTIONS – FAQ
Welcome to the EASTON CO. FAQ. Here you'll find answers to some of the most common questions about our products, orders, payments, shipping and returns.
1. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards, as well as the payment methods available at checkout. All payments are processed through secure payment providers.
The payment methods available to you will be displayed during checkout.
2. IS MY PAYMENT AND PERSONAL INFORMATION SECURE?
Yes. We take the security of your information seriously.
Our store uses SSL encryption to protect information transmitted between your browser and our website. Payment details are securely processed by our payment providers and are not stored on our servers.
Your payment information is handled through secure, industry-standard payment infrastructure.
3. DO YOU OFFER FREE SHIPPING?
Yes.
We offer FREE SHIPPING on orders over AUD $50.
Orders below AUD $50 may be subject to a shipping fee, which will be clearly displayed at checkout before you complete your purchase.
4. HOW LONG DOES DELIVERY TAKE?
Orders are generally processed within 1–3 business days, Monday to Friday.
Once your order has been dispatched, estimated transit time is 5–12 business days, depending on your location within Australia.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays or public holidays.
5. WHEN IS THE ORDER CUT-OFF TIME?
Our daily order cut-off time is:
4:00 PM AEST (Australian Eastern Standard Time)
Orders placed after 4:00 PM AEST will be processed on the next business day.
6. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, your tracking information will be automatically sent to the email address provided at checkout.
The tracking information generally becomes available within 1 business day after dispatch.
You can also use our dedicated Track Your Order page to follow your delivery.
7. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you need to change your delivery address, please contact us as soon as possible at:
We can only request an address change if your order has not yet been dispatched. Once an order has entered transit, we may no longer be able to make changes.
8. WHAT HAPPENS IF I ENTER THE WRONG ADDRESS?
Please carefully check your delivery information before completing your purchase.
If an order is returned because of an incorrect, incomplete or undeliverable address provided by the customer, additional shipping costs may apply before the order can be resent.
Please contact our support team as soon as possible if you notice an error.
9. DO I HAVE TO PAY CUSTOMS OR IMPORT FEES?
No. EASTON CO. covers applicable customs and import-related charges associated with your order.
You should not be required to pay unexpected customs or import charges upon delivery.
10. CAN I CANCEL MY ORDER?
If you change your mind, please contact us as soon as possible.
We may be able to cancel your order if it has not yet been dispatched. Once an order has been dispatched, cancellation may no longer be possible.
For further information, please refer to our Refund Policy.
11. CAN I RETURN AN ITEM?
Yes. Eligible items can be returned in accordance with our Refund Policy.
Returned products must generally be unworn, unused and in their original condition, with original tags and packaging where applicable.
Please contact our customer service team before sending anything back. Unauthorised returns may not be accepted.
12. WHO PAYS FOR RETURN SHIPPING?
Unless the return is required because we sent you an incorrect, defective or damaged item, the customer is responsible for the cost of return shipping.
Please contact our support team before returning your order so we can provide the appropriate instructions.
13. WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE OR INCORRECT?
Please contact us as soon as possible after receiving your order.
Send us your order number and clear photographs of the product and packaging so our team can assess the issue and determine the appropriate solution.
Where the issue is confirmed to be our responsibility, we will assist you with an appropriate replacement or refund in accordance with our policies and applicable Australian consumer law.
14. CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE OR PRODUCT?
If you require a different size or product, please contact us first.
Where an exchange is approved, return shipping costs are the customer's responsibility, unless the exchange is required because of an error on our part.
Depending on product availability, we may alternatively recommend returning the original item and placing a new order.
15. WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?
If you believe an item is missing, please contact us as soon as possible at:
Include your order number and details of the missing item so our team can investigate.
16. HOW CAN I CONTACT EASTON CO.?
Our customer support team is happy to assist with questions about orders, products, shipping, returns and anything else related to your purchase.
Email: contact@eastonstore.com
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM
Australian Eastern Time (AET)
We aim to respond to customer enquiries as quickly as possible during our business hours.
STILL HAVE QUESTIONS?
We're here to help.
If you can't find the answer you're looking for, contact the EASTON CO. customer support team and we'll be happy to assist you.
EASTON CO. — Timeless Style. Made for the Modern Man.