Shipping policy
Last Updated: 8 August 2026
This Shipping Policy applies to all orders placed through the EASTON Co. website. By placing an order with us, you acknowledge and agree to the shipping terms outlined below.
Shipping Costs
We offer FREE STANDARD SHIPPING on all orders delivered within Australia.
There is no minimum order value required to qualify for free standard shipping.
The shipping cost for standard delivery within Australia is $0 AUD.
Any optional shipping upgrades, if available, will be clearly displayed at checkout before payment is completed.
Order Processing
Orders are processed Monday to Friday, excluding Australian public holidays.
Our order cut-off time is:
4:00 PM AEST (Australian Eastern Standard Time).
Orders placed after 4:00 PM AEST will be processed on the next business day.
Our standard order processing time is:
1–3 business days.
Processing time refers to the time required to prepare your order for dispatch.
Please note that processing time is separate from transit time.
Delivery Times
Once your order has been processed and dispatched, the estimated transit time within Australia is:
5–12 business days.
Taking both processing and transit into account, the estimated total delivery timeframe is approximately:
6–15 business days.
These timeframes are estimates and do not represent guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including severe weather, public holidays, carrier delays, customs processing or other unforeseen circumstances.
Delivery Partners
Orders may be delivered through trusted logistics and delivery partners selected according to the destination and shipping requirements of each order.
The delivery carrier may vary depending on the delivery location and other logistical factors.
Order Tracking
Once your order has been dispatched, you will automatically receive an email containing your tracking information.
Tracking information is generally available within 1 business day after dispatch.
You can track your order through the Track Your Order page available on our website.
Please allow some time for tracking information to become active after your order has been dispatched.
Customs & Import Charges
For orders delivered within Australia, EASTON Co. will cover applicable customs duties and import-related charges associated with your order.
Customers will not be required to pay unexpected customs or import charges relating to the standard delivery of their order.
Address Changes
Please carefully review your delivery details before completing your purchase.
If you need to correct or update your delivery address, please contact our customer service team within 24 hours of placing your order.
Once an order has entered the dispatch or transit process, we may no longer be able to change the delivery address.
EASTON Co. cannot be held responsible for delays, failed deliveries or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery information at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, we will contact you to determine the appropriate next steps.
Additional shipping costs may apply if you request that the order be shipped again.
Delayed or Missing Orders
If your order has exceeded the estimated delivery timeframe, please contact our customer service team so that we can investigate the shipment.
We will work with our logistics and delivery partners to locate the order and assist in resolving the issue.
Please allow the full estimated delivery timeframe to pass before reporting an order as delayed, unless your tracking information indicates an earlier issue.
Damaged Packages
If your order arrives visibly damaged, please contact our customer service team as soon as possible and provide photographs of the packaging and the products received.
This information will help us investigate the issue and determine the appropriate resolution.
For damaged, faulty or incorrect products, please refer to our Refund & Returns Policy.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing your order.
Cancellation requests may generally be accommodated before the order enters the dispatch process.
Once an order has been dispatched, cancellation may no longer be possible. In these circumstances, please refer to our Refund & Returns Policy.
Contact Us
If you have any questions regarding shipping, delivery or your order, our customer service team is here to assist.
EASTON Co.
Questions about the Terms of Service should be sent to us at:
Email: contact@easton.com
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM AEST
Email: contact@easton.com