PRIVACY POLICY
Last Updated: 8 August 2026
EASTON Co. ("we", "our", "us") operates this online store, including our website, products, content, features and related services (collectively, the "Services").
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our Services, we may collect and process the following types of personal information:
Contact Information
This may include your:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Other contact details you provide to us
Payment and Transaction Information
This may include:
- Payment method
- Transaction details
- Payment confirmation
- Order value
- Purchase history
Payment card information may be processed directly by our payment providers. We do not need to store your full payment card details to process your order.
Order Information
We may collect information relating to products you:
- View
- Add to your cart
- Purchase
- Return
- Exchange
- Cancel
We may also retain information relating to your previous orders and transactions.
Account Information
If you create an account with us, we may collect information such as your login details, preferences and account settings.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Pages visited
- Products viewed
- How you interact with our website
- Referring websites
- Other technical or usage information
We may collect this information through cookies and similar technologies.
Communications
If you contact our customer service team, we may collect the information you provide in your communication with us, including your name, email address, order information and the content of your enquiry.
2. How We Collect Personal Information
We may collect personal information from several sources, including:
Directly from you
For example, when you:
- Place an order
- Create an account
- Subscribe to marketing communications
- Contact customer support
- Submit information through our website
- Participate in promotions or other activities
Automatically through our Services
We may automatically collect certain information about your device and interactions with our website through cookies, pixels and similar technologies.
From service providers and partners
We may receive information from third-party service providers that help us operate our store, process payments, provide analytics, manage communications, support advertising or fulfil orders.
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Managing Our Services
We use your information to:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Provide order updates
- Manage returns, exchanges and refunds
- Maintain customer accounts
- Provide customer support
- Improve our website and Services
Communicating With You
We may use your information to:
- Respond to enquiries
- Provide customer service
- Send order confirmations
- Send shipping and delivery updates
- Contact you regarding your account or transactions
Marketing and Advertising
Where permitted by applicable law, we may use your information to send promotional communications or provide advertisements that may be relevant to your interests.
Marketing communications may include email or other permitted communication channels.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant communication.
Please note that opting out of marketing communications will not prevent us from sending important non-promotional communications relating to your orders or transactions.
Personalisation and Analytics
We may use information about how you interact with our website to understand customer preferences, improve our Services and provide a more relevant shopping experience.
Security and Fraud Prevention
We may use personal information to:
- Protect our website and Services
- Detect and prevent fraud
- Investigate suspicious or unauthorised activity
- Protect customers and our business
- Maintain the security of transactions
Legal and Regulatory Purposes
We may use or disclose personal information where reasonably necessary to:
- Comply with applicable laws
- Respond to lawful requests from authorities
- Protect our legal rights
- Investigate suspected unlawful activity
- Enforce our terms, policies or agreements
- Resolve disputes
4. How We Share Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our Services.
These may include:
Shopify
Our online store is powered by Shopify. Shopify may collect and process personal information in connection with providing its platform and related services.
For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.
Payment Providers
We may share information with payment providers that process transactions and payments on our behalf.
Logistics and Delivery Partners
We may provide relevant information, such as your name, shipping address and contact details, to logistics and delivery partners where necessary to fulfil and deliver your order.
Technology and Service Providers
We may work with third-party providers that assist us with:
- Website hosting and technology
- Analytics
- Customer support
- Email communications
- Marketing and advertising
- Fraud prevention
- Data storage
- Order fulfilment and logistics
Legal and Regulatory Authorities
We may disclose personal information where required or authorised by applicable law, court order or other lawful process.
We do not sell your personal information as a standalone product.
5. Shopify and Our E-Commerce Platform
Our store operates using Shopify's e-commerce platform.
Shopify may collect and process information about your interactions with our store in order to provide, maintain, secure and improve its services.
Depending on the Shopify services and features used by our store, Shopify may also process information for analytics, personalisation, advertising and other business purposes.
For more information about Shopify's handling of personal information and available privacy controls, please visit the Shopify Privacy Policy and Shopify Privacy Controls.
6. Cookies and Similar Technologies
We may use cookies, pixels and similar technologies to operate and improve our website.
These technologies may help us:
- Remember your preferences
- Keep your shopping cart functioning
- Understand how visitors use our website
- Analyse website performance
- Improve our Services
- Measure advertising performance
- Provide relevant advertising
You may be able to control or disable certain cookies through your browser or device settings.
Please note that disabling certain cookies may affect the functionality of parts of our website.
7. International Disclosure and Data Transfers
Some of our service providers, technology providers, payment providers or other business partners may be located outside Australia.
As a result, your personal information may be transferred to, stored or processed in countries outside Australia.
The countries involved may vary depending on the service providers and technologies we use.
Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements and appropriate safeguards.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfil orders
- Provide customer support
- Maintain business and transaction records
- Meet legal or regulatory obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements and policies
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.
9. Security of Your Information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
For this reason, while we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted over the internet.
10. Your Privacy Rights
Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information in certain circumstances;
- Opt out of receiving direct marketing communications;
- Make a complaint about how we handle your personal information.
Where applicable, you may also have additional rights under privacy laws that apply to you.
To exercise a privacy right or make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
11. Direct Marketing
Where permitted by applicable law, we may send you marketing communications about EASTON Co., including information about products, promotions, offers and other updates.
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link included in our marketing emails; or
- Contacting us directly using the details below.
Even if you unsubscribe from marketing communications, we may continue to send essential transactional communications, such as order confirmations, shipping updates or other messages relating to purchases you have made.
12. Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us using the details below so that we can review the situation and take appropriate action.
13. Third-Party Websites and Links
Our website may contain links to websites, applications or services operated by third parties.
If you access a third-party website through one of these links, that third party's own privacy policy and terms may apply.
EASTON Co. is not responsible for the privacy practices, security or content of third-party websites that we do not operate or control.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
14. Privacy Complaints
If you have a concern or complaint about how EASTON Co. has handled your personal information, please contact us first so that we can investigate and respond to your concern.
We will take reasonable steps to address privacy complaints in accordance with applicable privacy requirements.
If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator or authority applicable to your circumstances.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or applicable legal and regulatory requirements.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
16. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us:
EASTON Co.
Email: contact@easton.com
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM AEST
Australian Eastern Standard Time
When contacting us regarding an order or privacy request, please provide enough information for us to identify your enquiry and assist you appropriately.