REFUND POLICY
Last Updated: 8 August 2026
At EASTON Co., we want you to be happy with your purchase. If you need to return an item, please review the terms below.
This Refund & Returns Policy applies to purchases made through the EASTON Co. website.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable Australian Consumer Law.
1. Returns
We accept eligible return requests within 30 days of receiving your order.
To request a return, please contact our customer service team at:
Please include your order number and a brief explanation of the reason for your return.
You must contact us and receive return instructions before sending any item back.
Items returned without prior approval may not be accepted.
2. Change of Mind Returns
If you change your mind about your purchase, you may request a return within 30 days of receiving your order, provided the item meets our return requirements.
For change-of-mind returns:
- The item must be unworn and unwashed.
- The item must be in its original condition.
- Original tags should remain attached.
- Original packaging should be included where reasonably possible.
- The item must not show signs of use, damage, stains, odours or alteration.
Customers are responsible for the cost of return shipping for change-of-mind returns.
The original shipping cost, where applicable, may not be refundable for change-of-mind returns.
3. Items That Are Not Eligible for Change-of-Mind Returns
A return may not be accepted where an item:
- Has been worn or washed;
- Has been damaged after delivery;
- Has been altered or modified;
- Has significant signs of use;
- Is missing essential components, tags or packaging where these are required to verify the condition of the item.
This does not affect any rights you may have under Australian Consumer Law in relation to faulty, defective or incorrectly supplied products.
4. Faulty, Damaged or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is:
- Faulty;
- Damaged;
- Incorrect;
- The wrong size or variant due to an error on our part; or
- Significantly different from what was described,
please contact us as soon as reasonably possible at:
Please provide your order number and, where appropriate, clear photographs showing the issue.
We will assess the issue and work with you to determine an appropriate solution.
Where the issue is our responsibility, EASTON Co. will cover reasonable return shipping costs and may provide a replacement, repair or refund, as applicable.
Nothing in this policy limits your rights under Australian Consumer Law.
5. Return Shipping
For change-of-mind returns, the customer is responsible for the cost of returning the item to us.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
EASTON Co. is not responsible for items lost or damaged during return shipping when the customer has arranged the return.
For returns relating to faulty, damaged or incorrectly supplied products, we will provide appropriate instructions regarding return shipping.
6. Return Instructions
Once your return request has been reviewed and approved, our customer service team will provide you with the appropriate return instructions.
Please do not send your return to an address found elsewhere on the internet or to an address not provided by our customer service team.
Return instructions may vary depending on the nature of the return and the location from which the order was originally fulfilled.
7. Refunds
Once we receive and inspect your returned item, we will assess whether the return meets the applicable requirements.
If your refund is approved, the refund will generally be issued to the original payment method used to place the order.
Please allow 2–5 business days for us to process an approved refund.
After the refund has been processed by EASTON Co., the time required for the funds to appear in your account may vary depending on your bank or payment provider.
8. Refund Amounts
For approved change-of-mind returns, the refund will generally cover the purchase price of the eligible returned item.
Original shipping charges, where applicable, may not be refundable for change-of-mind returns.
Where a refund is required due to a faulty, damaged or incorrectly supplied product, the refund will be handled in accordance with applicable Australian Consumer Law.
9. Exchanges
If you would like to exchange an item for another size, colour or variant, please contact us at:
Where an exchange is approved, we may ask you to return the original item and, depending on availability, arrange a replacement.
For change-of-mind exchanges, the customer is responsible for applicable return shipping costs.
If the requested replacement is unavailable, we may offer an alternative solution, such as a refund.
10. Returns for Sale Items and Promotions
Sale items and promotional purchases may be eligible for return where they meet the requirements of this policy.
Any exclusions or special conditions applying to a particular promotion will be clearly communicated at the time of purchase.
Nothing in this section limits your rights under Australian Consumer Law.
11. Refunds for Lost or Undelivered Orders
If your order has not arrived within the applicable delivery timeframe, please contact us so that we can investigate the shipment.
We may request your order number and tracking information to assist with the investigation.
If an order is confirmed as lost in transit, we will assess the situation and provide an appropriate resolution in accordance with our obligations and applicable consumer laws.
12. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing your order.
We may be able to cancel an order before it enters the dispatch process.
Once an order has been dispatched, cancellation may no longer be possible. In this situation, you may need to follow the applicable return process described in this policy.
13. How to Request a Return or Refund
To request a return, refund or exchange, please contact:
Email: contact@easton.com
Please include:
- Your full name;
- Order number;
- Reason for your request;
- Photos or other information where relevant.
Our customer service team will review your request and provide the next steps.
14. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
EASTON Co.
Email: contact@easton.com
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM AEST
Australian Eastern Standard Time
For order-related enquiries, please include your order number so we can assist you as efficiently as possible.