TERMS OF SERVICE
Last updated: 8 August 2026
Welcome to Easton.
These Terms of Service (“Terms”) govern your access to and use of the Easton website, online store, products and related services (collectively, the “Services”).
By accessing our website, placing an order or otherwise using our Services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy and Refund Policy.
If you do not agree with these Terms, please do not use our website or Services.
1. ABOUT EASTON
Easton operates an online retail store offering fashion and lifestyle products to customers in Australia.
Our store is powered by Shopify, which provides the e-commerce platform and technology that enables us to operate our online store.
For customer enquiries, please contact us at:
Email: contact@easton.com
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Australian Eastern Standard Time)
2. ELIGIBILITY
By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the age of majority in your jurisdiction, you may only use our Services with the involvement and consent of a parent or legal guardian where required by law.
You agree to provide accurate, complete and current information when placing an order or communicating with us.
3. OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours and other product information displayed on our website are accurate.
However, colours may appear slightly different depending on your device, screen settings or lighting conditions.
Product specifications, availability, pricing and descriptions may be updated from time to time.
We reserve the right to discontinue products, limit quantities or refuse orders where reasonably necessary, including where products are unavailable or where an obvious pricing or listing error has occurred.
4. ORDERS AND ACCEPTANCE
When you place an order through our website, you are submitting a request to purchase the products selected by you.
After submitting your order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted in every circumstance.
We reserve the right to cancel or refuse an order where reasonably necessary, including in circumstances involving:
- suspected fraudulent or unauthorised transactions;
- incorrect pricing or product information;
- product availability issues;
- inaccurate customer information; or
- circumstances where we are unable to fulfil the order.
If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded to the original payment method.
5. PRICES AND PAYMENT
All prices displayed on our website are shown in Australian dollars (AUD) unless otherwise stated.
We may change prices, promotions or discounts at any time. However, the price applicable to your purchase will generally be the price displayed at the time your order is placed, subject to obvious pricing errors.
You are responsible for providing accurate billing and payment information.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
Payment must be successfully authorised before an order can be processed.
6. SHIPPING AND DELIVERY
Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.
Our standard processing time is:
1–3 business days, Monday to Friday.
Estimated transit time within Australia is:
5–12 business days.
The total delivery timeframe may therefore vary depending on the destination and circumstances affecting the delivery process.
Orders placed after our daily order cut-off time of:
4:00 PM AEST
will generally be processed on the next business day.
We provide free shipping on orders over AUD $50.
Orders below this amount may be subject to the applicable shipping charge displayed at checkout.
Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control.
For further information, please refer to our Shipping Policy.
7. ORDER TRACKING
Where tracking is available, tracking information will be sent automatically to the email address provided when placing your order after the order has been dispatched.
Tracking information may take approximately one business day after dispatch to become available.
Customers may use our dedicated order tracking page to monitor their delivery.
8. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are governed by our Refund Policy.
Our Refund Policy explains the applicable return conditions, procedures and customer responsibilities.
Nothing in these Terms or our Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable law.
9. AUSTRALIAN CONSUMER LAW
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights operate independently of any additional return or refund policy offered by Easton.
10. CUSTOMER RESPONSIBILITIES
You are responsible for ensuring that the information provided when placing an order is accurate and complete, including:
- full name;
- delivery address;
- postcode;
- email address; and
- contact information.
If incorrect or incomplete information causes a delivery issue, additional costs or the return of a parcel, we may contact you to arrange an appropriate solution.
Nothing in this section limits any rights you may have under applicable consumer law.
11. INTELLECTUAL PROPERTY
All content displayed on our website, including but not limited to:
- Easton branding;
- logos;
- photographs;
- graphics;
- product descriptions;
- website design;
- text;
- icons;
- videos; and
- other original materials
is owned by Easton or used with appropriate permission or licence.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, copy, distribute, modify, publish, sell, licence or commercially exploit our website content without our prior written permission.
12. THIRD-PARTY SERVICES
Our Services may use third-party providers to support functions such as:
- payment processing;
- website hosting;
- analytics;
- advertising;
- customer communication;
- order processing;
- shipping and tracking; and
- other website functionality.
These third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent operation, availability or policies of third-party services to the extent permitted by law.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These links may be provided for convenience or informational purposes.
We do not control third-party websites and are not responsible for their content, security, availability or privacy practices.
You should review the applicable terms and privacy policies before using third-party websites.
14. REVIEWS AND CUSTOMER CONTENT
If you voluntarily submit reviews, photographs, comments, feedback or other content to Easton, you grant us permission to use, reproduce, display and publish that content for purposes connected with operating, promoting and improving our Services, subject to applicable law.
You confirm that content submitted by you does not:
- infringe another person's intellectual property rights;
- contain unlawful or defamatory material;
- contain malicious software;
- impersonate another person; or
- violate applicable laws.
We reserve the right to remove content that we reasonably consider unlawful, misleading, abusive, offensive or otherwise inappropriate.
15. PROHIBITED USE
You must not use our website or Services:
- for any unlawful purpose;
- to commit fraud or facilitate fraudulent activity;
- to interfere with the operation or security of the website;
- to upload malicious code or viruses;
- to attempt unauthorised access to our systems;
- to collect personal information belonging to other users without permission;
- to reproduce or commercially exploit our website without authorisation;
- to use automated systems to interfere with or abuse our Services; or
- in any manner that could reasonably cause harm to Easton, our customers or our service providers.
We may restrict or terminate access to our Services where reasonably necessary to protect our website, customers or business.
16. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure or completely error-free.
Temporary interruptions may occur due to maintenance, technical issues, third-party services or circumstances outside our reasonable control.
17. ERRORS AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to:
- product descriptions;
- pricing;
- promotions;
- availability;
- shipping information; or
- other website content.
Where permitted by law, we reserve the right to correct such errors and update information when identified.
If an obvious error materially affects an order, we may contact you to discuss the available options.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Easton will not be responsible for indirect or consequential losses arising from your use of the website or Services.
However, nothing in these Terms excludes, restricts or modifies any liability that cannot legally be excluded under applicable law, including rights and remedies available under the Australian Consumer Law.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by law.
19. INDEMNITY
To the extent permitted by law, you agree to indemnify Easton against reasonable losses, liabilities, claims or expenses arising from your unlawful use of the Services or your material breach of these Terms.
This clause does not apply to the extent that doing so would exclude, restrict or modify rights that cannot legally be excluded under applicable law.
20. PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains what personal information we collect, how we use it, how it may be disclosed and the choices and rights available to you.
By using our Services, you acknowledge that you have read our Privacy Policy.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Services, legal requirements or operational practices.
The latest version will always be published on this page together with the updated “Last updated” date.
Your continued use of the Services after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.
22. GOVERNING LAW
These Terms are intended to operate in accordance with applicable laws.
Where Australian law applies to your purchase or use of our Services, nothing in these Terms is intended to exclude or limit your rights under applicable Australian consumer protection laws, including the Australian Consumer Law.
Any applicable mandatory consumer rights will continue to apply regardless of any other provision of these Terms. Australian consumer guarantees cannot simply be removed through contractual wording.
23. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable.
If this is not possible, the affected provision will be severed without affecting the validity of the remaining provisions.
24. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, constitute the terms governing your use of our Services and purchases made through our website.
If there is an inconsistency between these Terms and a mandatory right or protection under applicable law, the mandatory legal right or protection will prevail.
25. CONTACT US
If you have questions regarding these Terms or your purchase, please contact us:
Easton
Email: contact@easton.com
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM
Australian Eastern Standard Time
Last updated: 8 August 2026